How To Raise Feedback

At Unbound Minds, your voice matters.

We are committed to providing a safe, respectful, and supportive space for everyone. Whether you’d like to share a compliment, raise a concern, or make a complaint, we welcome your feedback.

You can share your thoughts with us in the way that feels most comfortable:

• Speak directly with your clinician or any team member
• Email us at: hello@unboundminds.com.au
• Call us during business hours: 1300 151 110
• Complete the feedback forms we send after your 1st and 6th sessions

We take all feedback seriously and aim to respond in a timely, respectful, and confidential manner.

• We’ll listen and make sure we understand your concern
• We’ll respond promptly, typically within 3–5 business days
• Your care and support won’t be affected in any way
• You can remain anonymous if you prefer

Our goal is always to resolve issues in a way that supports you and strengthens our service.

If you feel your issue has not been resolved or you’d prefer to speak with someone outside of Unbound Minds, you can contact the:

NDIS Quality and Safeguards Commission
📞 1800 035 544 (free call)
🌐 www.ndiscommission.gov.au
TTY: 133 677
Interpreters are available

Everyone has the right to feel safe and heard. Making a complaint will never result in punishment or reduced access to support. We view complaints as opportunities to improve.

Thank you for helping us create a more responsive and inclusive service.